Experienced IT Support and Application Analyst with 8+ years in enterprise environments, specializing in production support, incident resolution, and SQL-based systems. Proven ability to troubleshoot complex issues, ensure system stability, and collaborate with cross-functional teams to deliver dependable solutions. Currently contributing to a volunteer web app project to stay hands-on with front-end development using React, JavaScript, and REST APIs. Azure certified, with a growing focus on bridging the gap between application support and modern software development.
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Completed a front-end development bootcamp and applied skills in a volunteer role, building responsive web apps using HTML, CSS, JavaScript, and React. Developed reusable components, integrated REST APIs, and implemented form validation and dynamic interfaces. Also provided application support by troubleshooting UI bugs, resolving user issues, and collaborating with cross-functional teams to ensure smooth deployments and system reliability.
Completed AI coursework through Microsoft/Akkodis /IAT Digital that covered a range of topics from Azure AI services, Open AI, Computer Vision, Machine Learning and Building a Bot. Completed Microsoft Azure AI Fundamentals certification.
Completed coursework through Microsoft Reactor that covered a range of topics from Python Coding, Languages and Frameworks (including GitHub & AI coding), DevSecOps and Developer Tools. Completed Microsoft Azure Fundamentals certification.
As an Application Support Specialist in Wipro, I was involved in ETL (Extract, Transform, Load) processes, such as extracting data from databases, transforming it for specific uses, and loading it into other source and destination systems and for generating reports. I have written SQL embedded Perl scripts, to automate and optimise data manipulation and transformation workflows while collaborating with cross-functional teams to ensure seamless support.
As a beginner in web development, I have created a few projects to practice and improve my skills. These projects reflect my learning journey and my interest in building functional and user-friendly websites using HTML, CSS, JavaScript, and React.
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